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Customer Queries
Frequently Ask Questions
What Does “Put The Work In” Really Mean?
It’s more than a motto, it’s a mindset. “Put the Work In” means showing up with purpose, training with intensity, and living with intention. Our active wear is designed for those who live that truth, on and off the field
Do You Offer Personalized or Custom Products?
Yes! Our personalized products let you add your name,mantra, or message to select items. Because your grind is unique, and your gearshould be too.
How Do I Know What Size to Order?
We offer a detailed sizing guide on every product page. Ourfits are designed for movement and durability, but if you’re unsure, reach out,and we will help you get it right the first time.
Where Do You Ship and How Long Does It Take?
We currently ship across the U.S. and to selectinternational locations. Standard orders are processed in 1–3 business days,with shipping time depending on your location and carrier.
Can I Return or Exchange My Order?
Absolutely. We accept returns or exchanges within 14 days of delivery for unworn, unwashed items. Contact our team and we’ll help you “Putthe Work In”, without the stress.
What’s the Best Way to Care for My PTWI Gear?
Machine wash cold, inside out, and tumble dry low. Our gear is tough, but treating it right means it’ll last through every rep, round, and run.
Is PTWI Available in Physical Stores?
Not yet, we’re proudly online-only for now. That means loweroverhead, more focus, and direct connection with our community of athletes whoactually “Put the Work In”.
How Do I Stay Updated on New Drops or Sales?
Sign up for our newsletter and follow us on social media. We drop new gear, mindset content, and limited collections, so stay locked in and don’t miss the next drop.
Can I Collaborate or Partner with PTWI?
We love partnering with creators, athletes, and grinders who share our mission. Drop us a message through our Contact page.